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Missed call text backMissed the ring?
Keep the
conversation.
You can’t always pick up. Give callers another way to reach you with a text invitation, helpful questions, and the job details ready for your team.
Quick Answer
tl;dr: Forward unanswered calls to your dedicated LeadTruffle number. The system captures available voicemail and sends an SMS invitation to eligible callers. Once consent is in place, AI can collect the service, location, and timing your team needs.
From unanswered to in conversation
A missed call can still
be a useful first hello.
Keep your familiar business number. Add a next step for the moments when you’re driving, on a job, or away from the office.
Your greeting picks up.
Forward unanswered calls to your assigned number. Callers hear your greeting and can leave a voicemail about what they need.
Offer to continue by text.
Eligible callers receive an SMS invitation. Useful voicemail details can make that first message more relevant.
Find out about the job.
With consent in place, your AI asks about the service, address, and timing based on your missed-call instructions.
Permission before the conversation
A clear invitation.
An easy way to opt out.
The initial message asks a new caller to opt in before continuing by SMS. It also tells them how to opt out.
- First-time opt-inThe invitation includes a YES request when there is no recorded successful missed-call opt-in.
- Returning contactsA previously successful opt-in can be recognized, with STOP instructions still included.
- Available contextA useful voicemail summary can shape the opening. Not every call or phone number is eligible for a text.
Illustrative message. Actual wording depends on the available context.
Keep the story together
Hear what happened.
See what comes next.
A voicemail, a text reply, and your team’s follow-up belong together. Review the inquiry in the same inbox you use for other connected lead sources.
- Review the original callListen to available voicemail and read its transcript.
- Pick up personallySwitch to manual takeover to pause AI replies and respond with the history in view.
- Connect your workflowUse configured notifications and supported CRM integrations to keep your team informed.
Water heater repair
Voicemail
Conversation
With context
Fictional lead details, shown to explain the workflow.
A practical setup
Keep your number.
Add a way to reply.
Set up forwarding with your phone provider, record your greeting, and tailor the AI questions to the calls your business receives.
Quo activity syncing is a separate connection. Connecting Quo does not by itself start missed-call text backs.
Set the forwarding destination
Use your assigned LeadTruffle number and the unanswered or busy-call options your provider supports.
Record and configure
Add your voicemail greeting and missed-call AI instructions. Try mock conversations before launch.
Test a missed call
Confirm that forwarding, voicemail, and the eligible SMS invitation work with your phone setup.
Find your phone system’s forwarding guide
A few useful details
Your questions,
answered.
Get familiar with the setup and the steps your customers will experience.
What is missed call text back?
Missed call text back sends an SMS invitation after an eligible missed call reaches your configured forwarding number. LeadTruffle can then ask your qualification questions over text and keep the details with the lead.
How fast does the text get sent after a missed call?
The text is sent automatically after the forwarded call is processed. Timing depends on call handling, voicemail processing, eligibility checks, and the messaging provider.
How does the SMS opt-in work?
For a caller without a recorded successful missed-call opt-in, the initial text includes a YES opt-in request and STOP instructions. Returning contacts with a recorded successful opt-in can receive a shorter invitation that still includes STOP instructions.
Can my team take over the conversation?
Yes. With your configured SMS setup, your team can pause AI replies and respond from the dashboard with the conversation history available.
Does this work with my existing phone system?
Your phone provider needs to support forwarding to the assigned LeadTruffle number. Available forwarding options vary by provider. Test unanswered and busy calls after setup.
How does this fit with other LeadTruffle channels?
Missed-call inquiries appear in the shared inbox alongside other connected sources. Your team can review the conversation, assign an owner, and use configured follow-up and CRM workflows.
What happens if the caller leaves a voicemail?
LeadTruffle transcribes available voicemail and can use useful details from it in the initial text. Your team can review the recording and transcript when available.
Built for home service teams
Give a missed call
a way back to your team.
Walk through your lead sources and phone setup with us. We’ll help you find the right workflow for your business.
Book a demo