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Automated follow-upThe first reply
is a start.
Keep in touch.
Homeowners get busy, too. Give a quiet inquiry another chance with follow-ups that use the conversation context and stop when the customer replies.
Quick Answer
tl;dr: LeadTruffle follows up with eligible incoming leads that have not replied. Configure up to three attempts for each supported source, with timing and instructions for each. The sequence stops when the lead responds, attempts are exhausted, or your team takes over manually.
A check-in with a reason
Pick up the conversation.
Skip the blank-slate message.
A request for an estimate already tells you something. Use that context to ask a helpful next question when the first reply goes unanswered.
Give them time to reply.
Choose follow-up delays for each supported source. Your website inquiries do not need to use the same timing as marketplace messages.
Continue where you left off.
AI uses the original conversation and your instructions to send a relevant follow-up when the inquiry remains eligible.
Stop the sequence on reply.
Once the lead responds, remaining no-response follow-ups stop. Your team can also take over manually.
The right pace for your workflow
Your timing.
Your next question.
Enable the attempts you need and give each one a purpose. A reminder to share a project detail can feel more useful than repeating the same opening.
- Up to three attempts per sourceChoose which attempts are enabled and when they should happen.
- Instructions for each follow-upAsk for a missing detail, invite a callback, or offer a next step that fits your process.
- Sending windows where supportedUse the available quiet-hours behavior with your configured timing.
Ask about the missing detail
“Do you have a photo of the area you’d like repaired?”
Offer a useful next step
“Would you like to talk through the project with our team?”
Make one final check-in
“Still need help with the repair? Let us know.”
Example instructions and messages, not a fixed sending schedule.
Meet the customer in the right place
One inbox.
Source-specific follow-up.
Use the connected channel and its own settings. Each source needs its corresponding messaging setup enabled.
Website + missed-call SMS
Configure follow-up for website texting leads, missed-call text-back leads, or both. Requires an active phone number and enabled qualification.
Website texting ↗Email inquiries
Follow up with leads that enter through your configured email gateway, keeping the conversation in the email thread.
Explore your connections ↗
Yelp
Continue the customer’s Yelp conversation through your active Zapier-powered Yelp messaging setup.
Explore Yelp messaging ↗
Thumbtack
Follow up inside the marketplace conversation through your connected Thumbtack account.
Explore Thumbtack messaging ↗Optional marketplace SMS is a separate, consent-based workflow. Platform follow-up does not mean every marketplace lead is automatically texted.
Know when to stop
A reply is the point.
Make room for it.
The no-response sequence should end when there is a response. It also stops when your team takes over or the configured attempts run out.
- Lead repliesThe remaining no-response attempts stop so the conversation can continue.
- Your team takes overManual takeover lets a person handle the conversation.
- Attempts are exhaustedThe sequence finishes after the configured attempts have been used.
See the activity behind the reply.
Illustrative history. Review actual timestamps and outcomes in the app.
A few useful details
Your questions,
answered.
Get familiar with the setup and the steps your customers will experience.
What is automated follow-up software for contractors?
Automated follow-up sends scheduled messages when an incoming lead does not respond to the initial outreach. LeadTruffle uses the conversation context and your settings to continue across supported channels.
Which lead channels support automated follow-up in LeadTruffle?
Supported channels include website texting and missed-call SMS leads, email qualification through your email gateway, Yelp messaging, and Thumbtack messaging. Each channel needs its corresponding setup enabled.
How many follow-up attempts can I configure?
You can configure up to three follow-up attempts per source, each with its own timing and optional instructions.
What stops an automated follow-up sequence?
The no-response sequence stops when the lead replies, all configured attempts have been used, or your team enables manual takeover for the conversation.
Can I customize timing and message behavior?
Yes. Set the delay for each enabled attempt, add instructions for that attempt, and use quiet-hours behavior where supported. Settings are independent for each supported source.
Is automated follow-up the same thing as AI email campaigns?
No. Automated follow-up continues an existing inquiry that has gone quiet. AI email campaigns are a separate workflow for outbound and reactivation campaigns.
Does accepting a Call Connect call stop scheduled follow-ups?
No. Accepting a Call Connect call does not automatically pause AI or cancel follow-up. Scheduled follow-up continues to use its own eligibility and stop rules.
Built for home service teams
Give a quiet inquiry
another chance to become a job.
Walk through your lead sources and phone setup with us. We’ll help you find the right workflow for your business.
Book a demo