Verizon Business Call Forwarding: Set Up LeadTruffle

Quick Answer

tl;dr: To forward missed Verizon business calls to LeadTruffle, choose the instructions for your phone service. Forward to busy/no-answer with supported Verizon Wireless lines: *71 and then the 10-digit destination number. Business Digital Voice and One Talk have their own forwarding controls. Set up LeadTruffle and then make sure that unanswered calls are delivered to its number.

Different routing tools can be used with a business mobile phone and Verizon desk-phone system. Determining what service you are going to be giving first will help you to maintain the calls you need to take.

Choose your Verizon service

Look in the product name of your Verizon account or bill.

Your service	Where to start
Verizon Wireless business mobile line	Wireless conditional call-forwarding instructions.
Business Digital Voice	In the User Portal go to Call Settings and select Call Forwarding.
One Talk	My Business → One Talk → Manage features → User Features
Traditional or Fios Business telephone service.	Follow the official guide for that exact service and confirm external no-answer forwarding.

Take the matching path as shown below. Avoid using a wireless code with another Verizon phone product.

Configure LeadTruffle first

Put in missed call text back and confirm forwarding number. Include your introduction and the questions you would like the AI to ask regarding service needs, location and timing.

If a forwarded call is processed, LeadTruffle can record the available voicemail and send a text invite for an eligible caller to keep the call going. If a caller calls you for the first time and you don't have a successful missed call in your history, you'll receive a message asking you if you want to proceed with the qualification conversation.

Forwarding and texting is two different pieces of the puzzle. An unanswered call and saved destination does not necessarily mean an SMS.

Option 1: Verizon Wireless conditional forwarding

Verizon's device guide recommends (for supported Verizon Wireless line):

• From a Verizon phone dial *71 and immediately enter the 10-digit LeadTruffle destination number.
• Wait for the confirmation beeps and wait for the call to finish.
• Call your business number on another line and try the no answer option.

Use the actual LeadTruffle destination number, not an example. Dialing *72 activates immediate forwarding, so your Verizon Wireless phone will not ring first. If *71 does not work or you cannot access the device, contact Verizon to confirm the available forwarding controls.

Option 2: Verizon Business Digital Voice

Follow Verizon's Business Digital Voice guide.

• Open the User Portal and click on Call Settings.
• Open Call Forwarding, and turn it on.
• Select When no answer and enter the LeadTruffle destination number.
• Choose the ring setting you have and save.

Set up When Busy independently, if necessary. Don't use ALWAYS unless you're going to forward all calls.

Option 3: Verizon One Talk

Follow the instructions on the Verizon's One Talk portal.

• Login to My Business and open Manage Account.
• Click on One Talk under Product Portals.
• Navigate to the Manage features section and then to the User Features section and Call Forwarding.
• Select No answer, then enable it for the desired line and select Phone number and enter in the LeadTruffle destination.
• Change – Submit – then set up Busy, if it is needed.

Save the previous settings to be able to put them back by your administrator. The amount of Talk ring-time varies among the portal, desk phone, and mobile app – utilize options available for your line.

Test and troubleshoot the complete workflow

Call from a separate mobile phone and leave your business line unanswered. Confirm that you hear the LeadTruffle greeting. Leave a voicemail, check for an eligible SMS invitation, and respond with consent as prompted.

If Verizon voicemail answers first, check the no-answer destination and which system controls the call. If there is no call at all on the phone, look for Always or all-call forwarding. If the call is received by LeadTruffle, but no text message is received, ask the team to verify the availability of the caller number, SMS eligibility, and service configuration.

For a home service, you may leave a message for the homeowner as they are driving into the home, for example, to leave a message for a water heater. If the text conversation is user consented, it can gather the service address and the requested timing for follow up. This is a representation and not a quantifiable customer success.

How to turn off Verizon call forwarding

The call-forwarding FAQs on Verizon Wireless say Verizon's method of deactivating the feature is to use *73.

To disable the rule on Business Digital Voice, see the same User Portal. To disable the forwarding for the particular line for One Talk, disable the relevant forwarding setting and submit. Check the previous voicemail/team route after it is done. Refer to the matching guide for the traditional or Fios business service.

FAQs

Give each Verizon service a clear fallback

Your Verizon mobile line and office phone system may need separate forwarding rules. Once each route is tested, your team can review the service details collected through its configured LeadTruffle workflow.

Book a demo to work through Wireless, Business Digital Voice, or One Talk coverage and decide how those inquiries should reach your staff.