T-Mobile Call Forwarding: Send Missed Calls to LeadTruffle

Quick Answer

tl;dr: For a supported T-Mobile U.S. wireless line, activate no-reply forwarding by dialing **61*1 followed by your 10-digit LeadTruffle destination number and #. This forwards unanswered calls; busy and unreachable calls use separate settings. Configure LeadTruffle first and test from another phone. Avoid all-call forwarding if you want your team to ring first.

A T-Mobile business call forwarding can assist a home service team with calls while they are on the job or driving. The first step is to select the forwarding condition that matches how you deal with calls.

Before you change forwarding

Verify you are setting up a T-Mobile U.S. cell phone voice plan. Different controls may be found on a hosted phone product, connected phone system or special business configuration.

Configure missed-call text back in LeadTruffle and confirm your assigned forwarding destination. Add your greeting and the qualification questions your AI should ask.

Note down existing voicemail and forwarding options in case you need to roll them back. When you select a service to forward to, it alters the location of calls that are forwarded.

Choose the correct T-Mobile forwarding condition

These controls are published by T-Mobile in the T-Mobile self-service short code reference.

N is the 10 digit LeadTruffle destination (no spaces or punctuation) in the table. Leave leading 1 as shown in activation code. Do not dial the letter N, replace it before dialing.

Condition	Activate	Deactivate
No reply / unanswered	**61*1N#	##61#
Unreachable	**62*1N#	##62#
Busy	**67*1N#	##67#
All calls, immediately	**21*1N#	##21#

With no reply for missed calls. Only enable other conditions if you wish those conditions to be directed to LeadTruffle as well. All calls are sent away without delay when they are all forwarded.

Activate no-reply forwarding

• Tap into the phone dialer for the T-Mobile line you're trying to set up.
• Dial **61*1N#, replacing N with your assigned 10-digit LeadTruffle number. Keep the leading 1, and do not dial the letter N.
• Click on the call/send button and wait for a network response.
• Test from a different phone the unanswered route.

If your phone is not able to accept the code, please follow the external conditional forwarding directions on your T-Mobile line or contact support to verify that T-Mobile will accept external conditional forwarding for your line. Make sure you have the right SIM or business line on a dual-sim cell phone.

The T-Mobile calling services guide only allows ten or eleven digit numbers to be forwarded, and provides no international forwarding. Roaming availability is dependent on the network.

Add busy or unreachable coverage if needed

No reply forwarding is not busy or a switched off or “out of coverage” telephone. If you wish to test either one of the conditions, use the matching control.

If you want to test your real busy-call behavior instead of reliance on the assumption that a second caller is always forwarded, you will need to use call waiting.

With ring delays, use the ring delay controls that are supported by your ring provider, T-Mobile. Avoid using an example carrier voicemail destination for your LeadTruffle destination.

Test the caller's complete experience

• Use an unrelated cell phone to call a T-Mobile business number and but don't answer. Ensure that you hear the greeting you set up for LeadTruffle, not your previous carrier or device voicemail.
• Leave a brief message on a request for services. They can send an SMS call, and with consent, AI can gather the service and address, and the hour. Check that the details appear for your team.

A homeowner may leave a note about a non-working air conditioner, for instance. They may request location of the property and when the property is needed. This is a demonstration of a workflow only and not an appointment or an emergency call.

Last, make a regular test call to ensure that your employees are still voicemailing calls as needed. If you turned on the 'busy' and 'unreachable' behaviours, then test each one individually.

Troubleshoot and turn forwarding off

Check if you have all call forwarding on if no calls are going to your phone. If the conditional destination is answered by T-Mobile voicmail, check the destination. If the call is answered by LeadTruffle and the text doesn't come in, have team verify: Caller-number availability, Text eligibility, Text setup.

To turn off a condition, use the same deactivation code as in the table. Enabling an outside voice mail service does not mean you should disable an outside rule – you still need to check to ensure that your voice mail call is restored. Repeat test, if changes made.

If the outcome is still not clear, request T-Mobile to confirm the active destinations, and request LeadTruffle to verify that the call is being sent to the desired service.

FAQs

Cover the T-Mobile calls your team cannot take

An unanswered phone, a busy line, and a device without service are three different situations. Test the conditions you want covered so callers reach the intended LeadTruffle greeting while your staff can still answer normally.

Book a demo to plan that coverage and the consent-based text conversation that can follow an eligible missed call.