How to Automate Lead Follow-Ups by Forwarding 8x8 Missed Calls to LeadTruffle

When a potential customer calls your business and gets no answer, that’s money left on the table. For home service companies like HVAC contractors, plumbers, or roofers, 65% of leads never call back after a missed connection.

Here’s the good news: With 8x8 VoIP and LeadTruffle, you can turn every unanswered call into an AI-powered SMS conversation that qualifies leads automatically. We’ll show you how to set it up in 5 minutes.

Why Forward 8x8 Missed Calls to LeadTruffle?

• 24/7 lead capture: AI responds to callers even after hours
• Instant SMS follow-up: Texts leads within seconds of a missed call
• Automated qualification: Asks for job details, photos, or addresses
• CRM integration: Pipes data directly to your existing tools

How to Set Up Call Forwarding in 8x8 VoIP

1. Log into your 8x8 Admin Console
2. Navigate to Users > Phone System > Advanced Settings
3. Under Call Handling, select Forward to External Number
4. Enter the dedicated LeadTruffle phone number (found in your Missed Calls settings)
5. Set forwarding rules for after-hours, busy signals, or all unanswered calls

Configure LeadTruffle for AI Follow-Ups

1. In your LeadTruffle dashboard, go to Missed Calls
2. Record a professional voicemail greeting (e.g., “Thanks for calling! We’ll text you shortly.”)
3. Customize AI questions via the prompt builder (optional)
4. Connect your CRM via Zapier or webhook

Real-World Example: Plumbing Company Reduces Missed Leads

A Midwest plumbing contractor forwarded their 8x8 missed calls to LeadTruffle and saw:

• 83% response rate to AI follow-up texts
• 45% of text conversations booked appointments
• 22% fewer staff hours spent on call screening

Compliance Made Simple

LeadTruffle automatically adds required opt-in language:

“Hi [Name], this is [Your Company]. Reply YES to continue via text.”

All conversations comply with TCPA regulations - no legal headaches for you.

Start Capturing Missed Calls Today

1. Sign up for LeadTruffle’s 14-day trial
2. Follow the 8x8 configuration steps above
3. Watch your lead conversion rates climb

Your phone rings for a reason. With 8x8 and LeadTruffle, every call - answered or not - becomes a qualified lead waiting in your CRM.

Need Help with Other Phone Systems?

We have setup guides for popular business phone providers:

• RingCentral Integration
• CallRail Setup
• Verizon Business
• AT&T Business

Questions? Email our team at [email protected] or visit our API docs for technical details.