How to Forward Missed Calls from GoToConnect to LeadTruffle (AI Lead Capture)

How to Never Miss a Lead Again: GoToConnect + LeadTruffle AI

In home services, a missed call often means lost money - 78% of customers won’t call back if you don’t pick up. Here’s how to automatically qualify every GoToConnect missed call with AI-powered texting.

Why Forward GoToConnect Calls to LeadTruffle?

• 24/7 lead capture: AI texts leads within 60 seconds of a missed call
• Compliance-built-in: Automatic SMS opt-in handling (no legal headaches)
• CRM-ready: Qualified leads flow directly into your systems

Part 1: Set Up Call Forwarding in GoToConnect

1. Log into your GoToConnect admin portal
2. Go to Users > Call Handling
3. Find “Missed Call Rules” and click Edit
4. Under “Forward to Number”, enter your LeadTruffle forwarding number (found at app.leadtruffle.com/missed-calls)
5. Save changes

Part 2: Configure LeadTruffle’s AI Responder

1. In LeadTruffle, go to Missed Calls Settings
2. Record your voicemail greeting (e.g.: “Hi, this is [Your Company]. We’re busy helping other customers - leave a message and we’ll text you right back!”)
3. Test the AI conversation flow using the Preview button
4. Connect your CRM via Integrations

Real-World Example

A HVAC company using this setup:

1. Customer calls after hours about broken AC
2. GoToConnect forwards to LeadTruffle
3. AI texts: “Hi [Name], sorry we missed you! Were you calling about emergency AC repair? Reply YES to chat.”
4. Lead replies YES ➔ AI collects address, system type, and schedules dispatch

Why This Works for Home Services

• No more 3AM callbacks: AI handles initial qualification
• Photo capture: Customers can text pictures of damaged pipes/equipment
• Auto-routing: Urgent jobs get flagged in your CRM

Ready to stop losing leads?Start your 14-day free trial - no credit card needed. Installation takes 8 minutes, and our team provides free setup support for GoToConnect users.