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Plumbing Answering Service
The AI answering service built for plumbers
You're under a house fixing a slab leak. Calls are stacking up. Emergency floods, clogged drains, and "my water heater is making noise" all need different responses. LeadTruffle's AI answering service qualifies every call so you never miss a $15,000 repipe job.
- Answers calls 24/7—including after-hours emergencies
- Asks plumbing-specific questions (leak type, water heater size, drain location)
- Detects emergencies and dispatches on-call plumber
- Books appointments directly in ServiceTitan, Housecall Pro, Jobber
- Costs 80% less than traditional answering services
Why plumbers need an AI answering service
Handle every plumbing call type automatically
The AI recognizes the job type and responds accordingly
Emergency Calls
"Water is flooding my kitchen from under the sink!"
AI Action: Immediately asks if water is shut off, escalates to on-call plumber, and confirms address for dispatch.
Repair Requests
"My toilet keeps running and won't stop"
AI Action: Qualifies fixture type and age, determines if parts might be needed, schedules service appointment.
Water Heater Calls
"No hot water this morning. The tank is 12 years old."
AI Action: Collects tank size, type, and age. Routes as potential replacement lead with priority scheduling.
Drain Cleaning
"All my drains are backing up at once"
AI Action: Identifies as mainline issue, asks about cleanout access, schedules camera inspection.
Plumbing-specific lead qualification
Generic answering services take messages. Our AI asks the right questions.
Water Heaters
- Tank or tankless?
- Gallon capacity (40, 50, 75+)
- Gas or electric?
- Age of current unit
- Symptoms (no hot water, leaking, noises)
Drain Issues
- Single fixture or multiple?
- Kitchen, bathroom, or laundry?
- Main line or branch drain?
- Cleanout accessible?
- Previous issues or treatments
Leaks & Repairs
- Location of leak (visible/hidden)
- Active leak or past damage?
- Fixture age and type
- Water shut-off needed?
- Property type (house, condo, commercial)
Big Jobs
- Repipes (whole house or partial)
- Sewer line replacement
- Slab leaks
- New construction/remodel
- Budget and timeline expectations
AI answering vs. traditional plumbing answering services
| Feature | LeadTruffle AI | Traditional Answering |
|---|---|---|
| Response time | Instant (under 5 seconds) | 30 seconds - 2 minutes |
| Plumbing knowledge | Trained on plumbing terminology | Generic scripts only |
| Emergency detection | Auto-detects floods, burst pipes | Manual judgment (varies) |
| Lead qualification | Water heater size, leak type, drain location | Name and phone number |
| Job value estimation | Routes high-value leads (repipes) to sales | Treats all calls the same |
| Monthly cost | $79 - $389/month flat | $400 - $1,800+ variable |
| Per-minute fees | None | $0.75 - $2.00/minute |
| Holiday coverage | Same quality, no upcharges | Holiday rates, skeleton staff |
After-hours plumbing answering that works
45% of plumbing emergencies happen after 5pm, on weekends, or holidays—exactly when water damage costs skyrocket. Customers with burst pipes aren't leaving voicemails. They're calling your competitor.
LeadTruffle's AI handles after-hours calls exactly like your best CSR would: assessing urgency, providing shut-off instructions for emergencies, and either dispatching your on-call plumber or scheduling for the next available slot.
- Active flooding: Immediate dispatch with shut-off guidance
- No hot water: Priority next-day scheduling
- Slow drains: Standard scheduling
- Estimates/bids: Qualify and book consultation
The AI knows a $150 repair from a $15,000 repipe
Not all plumbing leads are equal. The AI prioritizes high-value jobs.
When the AI hears "galvanized pipes," "low water pressure throughout," or "pipes over 50 years old," it routes immediately to your sales team as a priority lead.
Keywords like "sewer backup," "tree roots," and "belly in the line" trigger high-value routing and priority scheduling for camera inspection.
When someone mentions a 12-year-old water heater with no hot water, the AI knows this is likely a replacement, not a $200 repair.
Connects to your plumbing software
Qualified leads flow directly into the tools you already use
Plus Zapier, webhooks, and API access for custom integrations
Plumbing answering service FAQ
What is a plumbing answering service?
A plumbing answering service handles incoming calls for plumbing companies, qualifying leads, routing emergencies, and scheduling appointments. AI-powered answering services respond instantly 24/7, ask trade-specific questions about leak type, water heater size, and drain issues, and integrate directly with your CRM or field service software.
How much does a plumbing answering service cost?
Traditional live answering services for plumbers cost $400-1,800/month with per-minute fees of $0.75-2.00. AI answering services like LeadTruffle start at $79/month with flat-rate pricing—no per-minute charges regardless of call volume during busy seasons.
Can an AI answering service handle plumbing emergencies?
Yes. LeadTruffle detects emergency keywords like "burst pipe," "flooding," "sewer backup," "no hot water," and "gas leak" and immediately escalates to your on-call plumber via text, call, or push notification. The AI can even triage urgency based on follow-up questions.
Does the AI understand plumbing terminology?
LeadTruffle is trained on plumbing-specific conversations. The AI asks about water heater type (tank vs tankless), gallon capacity, drain location (mainline vs branch), fixture type, and property age. It distinguishes between a $150 faucet repair and a $15,000 whole-house repipe.
What software does the plumbing answering service integrate with?
LeadTruffle integrates directly with ServiceTitan, Housecall Pro, Jobber, Workiz, and FieldPulse. Qualified leads are automatically added to your system with job details, and appointments can be booked directly on your calendar without double-booking.
How does after-hours answering work for plumbers?
After hours, the AI qualifies every inquiry, assesses urgency (active leak vs. dripping faucet), and either dispatches emergency calls to on-call staff or schedules callbacks for the next business day. Customers get instant responses instead of voicemail, and you wake up to qualified leads ready to book.
Stop losing plumbing leads to missed calls
Emergency calls don't wait. Get 24/7 AI answering today.
No contracts. Personalized onboarding. Cancel anytime.